About Us

DrugSource, Inc., established in 1994, is a Mail Order Pharmacy and fulfillment company based on the principles of integrity, respect, honesty and family. These principles have allowed DrugSource to grow with the industry in the last 20 years.

Our facility is located in Elk Grove Village, IL.

 

VIPPS CERTIFICATION

DrugSource became a VIPPS certified pharmacy in February 2005.

To become VIPPS certified, a pharmacy must comply with licensing and inspection requirements of their state and each state to which they dispense pharmaceuticals. In order to display the VIPPS seal, pharmacies must have demonstrated to the National Association of Boards of Pharmacy (NABP) compliance with VIPPS criteria including:

  • Patient rights to privacy
  • Authentication and security of prescription orders
  • Adherence to a recognized quality assurance policy
  • Provision of meaningful consultation between patients and pharmacists

 

DrugSource is 1 of only 35 pharmacies with VIPPS Accreditation

DMEPOS ACCREDITATION

Our DMEPOS Accreditation is for Diabetic Supplies for Medicare Part B Billing through the National Association of Boards of Pharmacy (NABP).

Under strict guidelines, the Centers for Medicare and Medicaid (CMS) work with the NABP to review DrugSource's:

  • DMEPOS policies and procedures
  • Business Services Quality Standards
  • General Product-Specific Standards

 

SECURITY

DrugSource utilizes the utmost, secured, private cloud solution available.

The cloud infrastructure is:

  • Certified by the Health Information Trust Alliance (HITRUST) that addresses HIPAA compliance requirements
  • Validated compliant as a Level 1 Service Provider (highest level) by the Payment Card Industry Security Standards Council (PCI SSC).
  • Built to uphold data sovereignty requirements for the PATRIOT Act and EU Data Protection directive

 

Sensitive and regulated data is secured in the infrastructure that includes:

  • Intrusion Detection
  • Web Application Firewalls
  • Patching
  • Malware protection
  • Log Management
  • Vulnerability monitoring
  • Hypervisor Firewalls

 

DrugSource, Inc. Mail Order Pharmacy offers the leading Over-the-Counter OTC member benefit program to health insurers.

INNOVATIVE OVER-THE-COUNTER (OTC) PROGRAM

DrugSource, Inc. has developed an innovative program to administer an Over-the-Counter (OTC) benefit to members.

The benefits of this program include:

  • Home delivery to each member
  • Customer service center available to assist members in ordering, tracking of orders, etc.
  • Proprietary software developed with the end user in mind as well as focusing on Client needs
  • Automated processes are used to maintain and track eligibility files, member balances and member purchases
  • Program is tailored to each plan to fit their needs Website developed to the specific needs of client
  • Website and software can handle multiple groups, varying benefit amounts, etc. DrugSource tracks monthly/quarterly benefits amounts, delivery confirmations, benefit rollovers
  • Ability to track retail purchases; Reimbursaement program available via admin tool
  • Upon request, POS option may be available with ability to interface
  • Eligibility can be downloaded multiple times per month through our secure FTP site Client can choose and select products from approved CMS product categories
  • Client can designate specific limitations on a product level (for Fraud, waste and abuse monitoring)
  • Member orders through the customized website or contacts a member of our customer service team
  • Program can consist of accumulated monthly/quarterly benefit or “use-it-or-lose it” benefit;
  • Electronic Billing
  • Designated account representative will be available to respond to grievances, Client questions
  • Survey reporting is available; customizable to Client specifications
  • Phone reporting is available to maintain compliance with CMS guidelines

 

PROS & CONS OF MAIL vs RETAIL

Pros – Utilizing Mail Order

  • Convenient shopping online and delivery to home
  • Privacy shopping for personal items, such as Incontinence supplies
  • Easy to use web-based program
  • Pharmacist available for consultation for both prescriptions and OTCs
  • Customer Service representatives are available to assist with ordering; website available to member to purchase products
  • Representatives available for questions on orders and the tracking of packages
  • Product availability; member is aware of every product that is available for purchase using the benefit
  • Higher value/cost savings to member
  • Reporting Capabilities

 

Cons – Utilizing Retail

  • Cards issued for retail purchases must be fully funded
  • Upfront costs are continuous to Plan, along with a per member / per month fee
  • Potential for Fraud & Abuse is higher because retailers do not want to be bothered with member verification
  • Product Availability and member questions what Plan covers

 

 

OTC WEBSITE FEATURES

Ordering is as easy as 1-2-3!

  1. Log into your account
  2. Add items to your shopping cart
  3. Check out using your accumulated funds

 

  • Member eligibility will be monitored by typing in a user name and password
  • Displays the benefit allowed, the available benefit, and how many orders the member has placed that month
  • Member can check and reorder from orders in their history

 

OTC WEBSITE ADMIN TOOL

  • Admin tool is securely accessed by using a user name and password
  • Eligibility files are uploaded at designated times
  • Client can be emailed when DrugSource receives files
  • Displays allotted benefit, used benefit, eligibility dates, when member was created Can search by ID number, First Name, Last Name • Reports are easily downloaded directly from admin tool

 

OTC PROGRAM REPORTING

Product and order reports include:

  • Member information
  • Date of order
  • Tracking numbers
  • Amount of funds allotted/utilized
  • Products ordered (displayed only on product report)
  • Reports are line-by-line data pulled directly from the database of all information
  • Utilization reports can be created using this data to report on trends and dollar usage
  • Order and Product reports are available for download
  • Customer contact data update reports which supplies client with updates in customer’s demographics if it is modified by the customer during the check-out process
  • Customer modifications reports, which include all changes to customer by client or DrugSource as tracked via the admin tool (modification to a customer’s account balance, etc.)
  • Data exports such as product UPCs and NDCs can be downloaded to PBM for integration

 

DrugSource, Inc. is changing the face of mail order pharmaceuticals, OTC, and DME. Growing through customer satisfaction since 1994.

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