Help

 

1. How can I access DrugSource?

Call Toll Free: (800) 854-8764

Customer Service Representatives & Pharmacists are available Monday through Friday,

8:30am to 10:00pm Central Time

After Hours Emergency Services / Pharmacists available: (800) 854-8764, option 4

Tips:

         § Press option 1, to use our touch tone automated system

         § Press option 4, to speak a live customer service representative within moments

2. In the event of an emergency, disaster or delay in receipt of my order, what are my options?

Please contact our customer service department to have us further research your issue.

DrugSource shall try to resolve your issue and/or work with your insurance company in the event you do not receive your order on time, your order is lost or stolen or a disaster occurs. 

3. How do I report a suspected error or concern?

Please contact our customer service department and request to speak to a Supervisor. The Supervisor shall document the issue and it will be reviewed.

You will receive a response with a resolution within 72 hours, depending on the severity of the error/issue.

4. How can I properly dispose of my medications, if needed? 

Please refer to our website section titled: “Need to Dispose of Unused Medication?”.

5. How can I authorize a family member (spouse, power of attorney, etc.) to be able to discuss my personal health information?

Please complete the “Authorization to Release Protected Health Records” under the PDF Forms button, or click here. [link to form]

You may fax the executed form to 847-258-1913 or mail to DrugSource, Inc. PO Box 1366 Elk Grove Village, IL 60009.

 

6. How can I protect my personal health information and credit card data online?

When in communication with DrugSource, please do not include any personal health information in unsecured emails. You may use our Contact Us email page to send a secure email. When utilizing our patient portal to refill, update information, request prescriptions, etc. please be aware that your information is being securely entered, which is the purpose of password, refill number and date of birth verification.

DrugSource representatives are also required to ask who you are and verify with other individual identifying information when in communication. We also ask that you complete an Authorization to Release Protected Health Records form if you wish us to speak or communicate with a person other than yourself about your medications, etc. 

Incorporating a few practices into your daily routine can help keep your cards and account numbers safe. For example, keep a record of your account numbers, their expiration dates and the phone number to report fraud for each company in a secure place. Don’t lend your card to anyone — even your kids or roommates — and don’t leave your cards, receipts, or statements around your home or office. When you no longer need them, shred them before throwing them away.

Other fraud protection practices include:

-  Don’t give your account number to anyone on the phone unless you’ve made the call to a company you know to be reputable. If you’ve never done business with them before, do an online search first for reviews or complaints.
-  Carry your cards separately from your wallet. It can minimize your losses if someone steals your wallet or purse. And carry only the card you need for that outing.
- During a transaction, keep your eye on your card. Make sure you get it back before you walk away.
- Never sign a blank receipt. Draw a line through any blank spaces above the total. 
- Save your receipts to compare with your statement.
- Open your bills promptly — or check them online often — and reconcile them with the purchases you’ve made.
- Report any questionable charges to the card issuer. 
- Notify your card issuer if your address changes or if you will be traveling.
- Don’t write your account number on the outside of an envelope.

Other Data defense tools:

· Use strong password on accounts. Let a password manager help you.
· Know what an attack might look like on the systems you use
· Use updated anti-virus and malware protection on your devices
· Be aware of imposters on the phone
· Don’t open any suspicious email attachments or emails
· Don’t download unknown software on your devices

You may also easily submit information about potential vulnerabilities and bugs through our secure email Portal (Contact Us page) or by calling and speaking to the Chief Privacy Officer at 800/854-8764.


 


 

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